Knowledgebase: Technical Support
VoIP Support Guide
Posted by - NA - on 13 August 2008 07:39 AM

Configuration Settings:
SIP Server: sip.atu.net.au
Authentication ID / Username: Your supplied username when you registered your VoIP service.
Authenticate Password: If you are unsure please contact us on 1300304288.
Registration Timeout: 3600 seconds


If you are having trouble with your VoIP service then follow the steps below which may assist you.

No Dial Tone
1. Check if your VoIP Router is on
2. Check that all cords are in the correct placement
3. Check Is the power light on
4. Check that the ADSL or WAN light is light on
5. Power-cycle the device (unplug and re-plug the power chord)and leave it off for 1 minute

Other things to check.
1. Temporarily disable your modem firewall. (If this fixes the issue then contact your modem manufacturer).

Unable to make or receive calls
1. Check if you can browse the Internet
2. Check if DND (Do Not Disturb) feature is enabled. Dial *79 to disable
3. Try a different handset
4. Are UDP ports 5060 and 16385-20384 open? You will need to call your modem manufacturer to assist you in opening these ports
5. Does your modem/router have the latest firmware (call your modem manufacturer to get assistance).

Are You Having Voice Quality Issues?
1. How fast is your internet connection? *Minimum recommended is 512/128k
2. Try another phone cable or handset
3. Is your handset DECT compatible?
4. Does your modem/router have the latest firmware (call your modem manufacturer to get assistance).
5. Are UDP ports 5060 and 16300-20000 open in your modem? You will need to call your modem manufacturer to assist you in opening these ports.

(542 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.

Help Desk by ATU Internet Pty Ltd